Administration & Customer Service

After marketing your business so that people know where to find you, I would suggest that the next most important aspect of running a small business is Customer Service.  Without good customer service you will lose those valuable leads that you worked so hard to bring in, in the first place. How frustrating!

This resource aims to set out how small businesses can benefit from providing excellent customer service, and how businesses might go about implementing these policies to ensure awareness and consistency across the entire team.

Following that, this document moves on to Business Administration and the importance of having organised systems in place for the smooth and efficient running of a business.