About Me
Originally from western NSW, and now living with her young family in Perth, WA, Melissa studied at the University of Sydney before spending time overseas in first Japan and then Canada. Throughout her working life, Melissa has had a rich and varied range of professional experiences that come together to make Virtual Assistance the right fit! From ESL to book publishing to entrepreneurship to hospitality, Melissa knows what businesses need to flourish and the systems that help them to do so. For a full list of education and work experiences, feel free to head over to LinkedIn.
FAQ
The Answers You Need
How do you accept payment?
If you book via the website, you can pay for a 10hr or 15hr block via the Plans & Pricing tab. Otherwise, I will send you an itemised invoice and you can transfer payment via direct debit within Australia, or pay via Paypal.
I only have a small amount of work, can you help?
Yes!
How will we communicate to get things done?
There are a range of options - we can use simple email and phone, or apps like Skype, Zoom, Voxer or even Facebook Messenger. However you are comfortable, I can accommodate you.
Trello is also a really great website to use for jointly working on a project.
How will I know how much time you're actually spending on a task?
I can track my time with Toggl and send you weekly reports if you would find that helpful!
Which systems and software are you familiar with?
Microsoft (Word, Excel, Powerpoint, Outlook); Apple (Mail, Pages, Numbers); Google Workspace (Gmail, Documents, Sheets, Forms, Drive); Canva; Squarespace; Blogger; Mailchimp; Wix and more.
How will we share files?
I am comfortable using Google Drive but can also use Dropbox if that's what you prefer. If you are not familiar with sharing files in the Cloud I will be more than happy to help with that.
What about the security of my account passwords?
There are apps such as LastPass or Dashlane that we can use to manage passwords if you choose. But rest assured we never save to an external harddrive, for example;Â all of your passwords are safe in the cloud.
What if I don't like the work that you produce?
For each item of work that I produce for you I offer one round of revisions free of charge - so when you receive something from me and you want it tweaked, send me your input and I will make it happen.